BenchweHire a customer support specialist
Support that keeps customers happy.
We find support specialists who answer chats, emails and calls with patience and clear English, in your hours.
What one full-time customer support specialist costs you a year
Average US salary$46,590
Plus benefits and payroll taxes$66,557
With Benchwell$22,800
You'd save about$43,757a year. That's 66% less.
Source: US Bureau of Labor Statistics ("Customer Service Representatives"). Try your own numbers →
Sound familiar?
Problems this solves.
Slow replies losing customers
Founders answering tickets at midnight
Support quality all over the place
No cover outside office hours
The job
What your customer support specialist does
01
Tickets
Email and chat answered fast.
02
Calls
Phone support with a friendly voice.
03
Troubleshooting
Problems solved, not passed around.
04
Escalation
Tricky issues handed over cleanly.
05
Help docs
Common answers written up.
06
Feedback
Patterns spotted and shared.
- Customer support experience
- A written reply and role-play call
- Patient, clear English
- Helpdesk tools
- Problem solving
- Ready to work your hours
See also
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